2. Use of Personal Information
2.1 How We Use Personal Information To send emails and other communications. We may use your email, name, and other information to send you notification emails and important Site and Account reminders. As required by applicable law, legal process or regulation. We may use your personal information if required by law. An example of this is the collection and use of tax information for mentors. To provide, improve, maintain, and develop the Site and Services. For example, we use information collected from mentors’ expertise and clients’ requests to recommend mentors for jobs. For billing, account management and other administrative matters. We use payment information you provide us to charge you for charges incurred on the Site. We may also access your personal data in order to help resolve disputes and answer your questions about your account. To investigate and help prevent security issues and abuse. To maintain and display your public profile. Every user and mentor has a public profile on Codersera. We display both information you provide us (e.g. biography, expertise) and information we collect (e.g. mentor ratings and reviews, session/job count.) If you don’t want your profile to be public or indexed by search engines, please reach out to our support team. For marketing and promotional purposes. We may display targeted marketing and promotional messaging to promote our Services or Site. This includes, but is not limited to, emails, in-app notifications, web and browser notifications, and displays. For data analysis purposes We may use aggregated client and mentor data to view trends across time to aid our product development. For testimonials and success stories. We may reveal your personal information as part of our testimonials and success stories. We will only ever do this with your explicit permission. 2.2 Disclosure of Personal Information to Third-Party Services We may disclose your personal information to third-party services who act as our service providers or advertising partners. For example, we may provide your email address to Sendgrid, our email and newsletter service provider, in order to send you notifications and other emails.
3. Updating and Deleting Your Information
If you wish to update your account or profile information, you can do so from your Account Settings and Profile page (accessed from the dropdown menu at the top right of your dashboard.) When you delete your account from Account Settings, we remove all personal data we have on record, including your name, email, photo, social profiles, IP, payment information, and payout information. This means all account deletions are permanent. We may retain some personal data for a period of time, as required by law, or if there are ongoing payment disputes. For example, we retain tax documentation for mentors due to legal obligations. Please note that you may not be able to delete your account if you have pending payments, pending payouts, ongoing jobs, or disputes.
4. Data Storage, Retention, and Security
Your Personal Information is password protected and our main servers are locked and hosted by leading third-party vendors, such as Heroku and Amazon. Access to the host environment is secure. We maintain two types of logs: server logs and event logs. By using our Services or Site, you authorize us to transfer, store, and use your information in the United States and any other country where we operate. We may retain personal information under circumstances including but not limited to: When we have legal obligations that retain this data If we suspect there is fraud or scam If you have an ongoing dispute with a mentor or client We take the security of your personal information very seriously, but no method of transmission over the Internet or of electronic storage, is 100 percent secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Contact Us