It can be pretty challenging to use a product or service for the first time, and consumers will tell you about this better than you can understand. More than 55% of consumers have claimed to abandon or return a product because they didn’t know how to use it or thought the learning process was complicated. 

How good can it get to start learning more about a product and get complete guidance throughout the learning process? Well, that’s precisely what your customers want. The faster they know how to use the product, the better it’ll be for you and your business. 

Every startup knows that one of the most important factors in their success is user onboarding. It’s all about convincing your users to register and stay with you, even though you don’t have a lot of features to offer them at the beginning.

How can you keep your customers happy and engaged? While customer experience is an important part of every business, acquiring new customers isn’t as simple as it used to be. Users are bombarded with a plethora of offers from all types of businesses every day. As such, the challenge lies in standing out from the crowd.

Furthermore, to make the onboarding process easier for customers, you should use top user onboarding tools. In this article, we will show you the top 9 user onboarding tools you should consider using. 

Top 9 User Onboarding Tools 

1. Appcues 

If you want a user onboarding tool that makes everything easy, simple, and allows custom onboarding flows for your product, Appcue is the top choice to go with. You can get it with a Google Chrome Extension builder. Additionally, you can use drag-and-drop and make a pixel-perfect experience for your onboarding users. 

A unique feature in Appcues is the drag-and-drop editor that allows anyone to create a code-free experience for any onboarding audience.

In addition, the dashboard is excellent to use and will enable you to optimize its experiences. However, some companies won’t buy the tool because they think it’s too expensive, but as far as we see it, it’s definitely worth the money paid for. 

Key features with Appcues include:

• Allows you to create and target user segments based on virtual behaviors and attributes (location, job title, and more). 
• Integrations with popular platforms such as Google Analytics, Slack, Hubspot, and more 
• Only one line of segment integration and code installation 

Pricing begins at $249 per month for three user licenses, more than 2,000 monthly active users, and up to ten trackable events. If you want more, then you can go with their growth plan. 

2. UserGuiding 

A third-party user onboarding tool that helps you improve your in-product experience for all users. It doesn’t require any technical knowledge to use, so you don’t need to be an advanced user to use it. Moreover, this saves you a vast amount of time stabilizing and improving your product. 

Key features with UserGuiding include: 

• Onboarding checklists 
• NPS Surveys 
• In-app Messages 
• Customer Feedback Gathering 
• User Guides 
• Interactive Product Tours 
• Analytics 

Pricing with Userguiding begins at $99 per month and goes all the way up to $699 per month with their most advanced plan. Above all, it has a money-back guarantee.

 

3. Proof 

Social Proof is a great choice when you are thinking about making decisions. Many trust Proof only because it allows you to display social Proof on marketing sites with real-time notifications informing you when others have viewed your product demo or have signed up. As a result, Proof was chosen as the top three most popular software in August 2019. 

Key features with Proof include: 

• Mobile Responsive 
• Recent activity 
• Custom Styles 
• Localization 
• E-commerce Conversion tools 
• lead capture, and more

Pricing with Proof begins with a free trial and includes four paid plans billed annually. The most basic plan starts at $26 per month, and the Premium plan costs around $166 per month. 

4. HopScotch 

HopScotch is a new product that allows you to customize following your product onboard flows. Moreover, this helps you increase adoption rates and reduce uncertainties created at the beginning. Many users claim that HopScotch is an easy and straightforward tool to use. Additionally, that is probably why most users like to use the tool. 

The amount you pay for using the tool is fair for the quality you get. Its primary users include small and midsized SaaS companies. However, you don’t get any analytics features for usage. Key features include: 

Key features include: 

• Excellent email support 
• Guides users effectively through new features 
• An easy preview experience so you can get an overview of how things look before using them 
• Notifies users of upcoming webinars, product features, and more 
• Allows you to set when to show tips to users and how many times

Pricing with HopScotch begins at $99 per month for up to 3,000 users, and for their Enterprise plan, you’ll need to contact them directly to find out as there are no public prices available. 

5. eWebinar 

E-Webinar can be considered one of the best video onboarding tools. You can host video presentations, training, webinars and not even be there. Hosting a webinar is challenging because participants have to adjust to their time zone, which may sometimes lead to a smaller number of participants in the webinar. 

Alternatively, E-Webinar is suitable for hosting webinars, training, and video presentations without having to host the same session over and over. Instead, all you have to do is record the session once, upload it as a complete video, and invite your participants to watch it when published. 

Additionally, you have a live chat feature that allows participants to ask questions and interact in the chatbox while watching the video. You can provide real-time answers or even send an email after watching the video. 

E-Webinar is free to use for 14 days, but if you want to subscribe to their paid plans, then you’ll be paying $49 per month per published webinar. However, if you pay more, you’ll get discounts. For example, if you subscribe to the best plan that costs $250 per month, you’ll get up to 25 published webinars. 

6. Userlist 

Userlist is an onboarding tool mainly used for SaaS email automation with a broad range of features available for usage. The most crucial moment in the onboarding process is the ‘aha moment,’ and Userlist provides these moments while using the platform.

Moreover, you can use the platform to track user activity, send personalized emails, real-time in-app notifications, segment users, and much more. 

Pricing with Userlist begins at $99 per month with a 14-day free trial. Additionally, if you wish to pay annually, you’ll be getting a 20% discount!

7. Mailchimp 

If you want the best onboarding tool for email marketing, Mailchimp is the right choice to go with. It dominates the email marketing field and has many unique features, including email templates, powerful analytics, and excellent automation. 

By using the platform, you can automatically sign up your recent onboarded user to your newsletter so that interest levels remain high. 

Pricing with Mailchimp differs based on usage, but you can start out with $17 per month with 500 contacts as a standard option. Then, the most advanced option goes up to $299 per month with 10,000 contacts! 

8. Intercom 

Intercom primarily focuses on customer support and aims to increase conversion rates and customer satisfaction and reduce onboarding time. You can set up video, email, chat, and phone support by using Intercom. Key features include:

Key features include: 

• Customer feedback 
• One-click chat 
• Satisfaction survey
• A one-line simple integration on your site and app 
• Boost feature adoption by highlighting what’s new 
• Highlight new features with adoption-driving and guided tours 

Intercom’s primary customers are Udemy, Shopify, Grover, Keen, and more. 

As a starter pricing plan, you’ll be paying $67 per month, but if you want more from this platform, you need to contact them directly to check out custom prices and require a demo. 

9. UserPilot 

UserPilot helps teams deliver in-app personalized experiences to increase growth in every single stage of the user journey. It allows you to analyze and track growth, collect NPS scores, user feedback, and much more. 

Key features include: 

• Ability to capture growth insights and usage trends with a one code drop
• Establish goals and track progress
• Create personalized engagement flows
• Run A/B tests regarding your onboarding experiences 
• Collect feedback with no-code surveys and promote it directly to your app 

Pricing with Userpilot begins at $249 per month for up to 2,500 users. The Enterprise plan is $749 per month and includes 2,500 users + GDPR compliance, phone support, and many other key features! 

In A Nutshell..

Well, that’s about it for this article. These were our top 9 user onboarding tools for keeping your customers satisfied. But, of course, every user onboarding tool has its own specialty and seeks to create an “aha moment” as soon as possible.  

Carefully analyze and read through each onboarding tool we mentioned in order to see which one best fits your business. After all, you choose once and want to create the best experience possible for your customers and don’t want them to drain in complexity when using your product or service. 

To get a better understanding of our top user onboarding tools, we suggest you take a look at the list above and let us know what you think in the comments below. We’re looking forward to hearing your personal experiences with different user onboarding tools!

FAQ’s